Job Title:                   Customer Service Rep – Terminal

Reports To:              Sales/Customer Service Manager

Department:           Terminal

Hours:                       Days with flexibility due to need for overtime

Compensation:       Hourly Non-Exempt, Depends on experience

Responsibilities:     

*Communicates with customers by phone or e-mail and receives orders and inputs into system

*Processes transfers and shipments of customer’s inventory

*Maintains accurate inventory records

*Tracks inbound and outbound shipments

*Responds to customer requests in a timely manner

 *Process accurate paperwork

 *Ability to make decisions in a fast-paced working environment

 *Ability to be a part of a customer service team where each member supports each other and the common goal of maintaining excellent customer relations.

Qualifications:          

*Excellent communication skills

*Strong computer skills (Excel, Word, Outlook)

*Time management

Education:                 2-year Associate Degree or equivalent experience preferred